Managed Document Solutions

Managed document solutions, tailored to you

MDS optimises the entire document process – from capturing to archiving and work-flows through to security and managing the resulting environmental impact.

This holistic approach makes Managed Document Solutions a key strategy for every company looking to discover how the entire document life-cycle can be improved to deliver greater efficiency, reduced costs and less waste.

By offering a wide range of services from one single independent source, Oyster will provide a complete solution that precisely fits your business. Using a five-stage process of Analyse, Design, Implement, Manage & Optimise to precisely identify your document process costs, we highlight where time and resources are wasted before creating a tailor-made solution to reduce your overall costs and carbon footprint.

Reduce costs by an average of 30%
Improve productivity – we manage the solution so your staff can focus on what you do best
Environmental savings – typically a 60% reduction in carbon emissions
Security – we create a more secure document infrastructure
Enhanced compliance

[WHY OYSTER]

Why Oyster should be your first choice

UK-based support providing a fast and accurate response
Calls answered by one of our trained customer service advisors in person with no automated systems to navigate
Pro-active monitoring of all your devices on a real time basis
Remote management of consumables immediately upon installation, including automated toner supply
Pre-configuration of all devices, network ready with IP address
Device training provided for staff with ongoing training provided if necessary to maximise your investment.
Quarterly performance and support reviews against agreed Service Level Agreements (SLAs)

[CUSTOMER REVIEWS]

Outstanding customer service

“We can speak to our account manager on the phone or by email and the response is always swift. Oyster are also very good at arranging service or engineers and we get quarterly visits from our account manager which are very useful.

We have and will recommend them to others and have no intention of moving the contract anywhere else.”

“Overall, our experience working with Oyster has been very positive. Mostly down to the response from account managers, service managers etc but everyone has been very helpful.
The account management in particular is excellent!”

“The whole project from proposal to implementation was professionally handled by Oyster. We had some specific printing requirements which were technically challenging. Oyster worked with our business management software supplier, and, thanks to the extensive knowledge of their engineers, this piece of integration works seamlessly. We now have a vastly improved service from our managed print supplier.”

“Oyster made the transition to their Managed Service very simple and effective, allowing a significant reduction in our printing costs while delivering a much improved printing/scanning experience for our team members. It has been refreshing working with an organisation who listened to our needs, designed a solid solution and delivered on all their promises throughout the project.”

“Just wanted to drop you an email with regards to the installation today.

I wanted to let you know that the service we have received so far from Oyster has been excellent. From the initial point of contact straight through to today.

The engineer arrived on-site, explained the process this morning, and installed the new copier for us. He was very friendly, polite, and knowledgeable, which made the whole process quick and painless! He gave me a quick demo handed me the closing meter readings from the old machine and went on his way. Thank you for all your help and patience!”

[contact us]

Here to help

Want to reduce costs, increase efficiency, improve sustainability and increase security around your print infrastructure?

Managed Document Solutions